Thunderbird/Support: Difference between revisions

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* While we will do our best to help you with your problem, please remember that Thunderbird is an open source project. This means that - in addition to being able to provide Thunderbird free of charge - many of our activities (particularly support, documentation and customization) are mostly volunteer efforts. Given that we don't have the resources of a commercial software company, we rely on our users and our community to help each other via open channels e.g. http://getsatisfaction.com/mozilla_messaging and this wiki. We do not provide paid support or support via telephone or email.
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* For newcomers, we recommend checking out [http://getsatisfaction.com/mozilla_messaging Thunderbird support on Get Satisfaction]. In addition, there are many other community support channels for Thunderbird most notably the ones at MozillaZine including their [http://forums.mozillazine.org/viewforum.php?f=50 forums] and [http://kb.mozillazine.org/Knowledge_Base knowledge base]. You can find even more support resources via a Google search or via Get Satisfaction.
== Overview of how and where to get help ==
* [[Thunderbird/Support/GetSatisfaction|Get Satisfaction]] - Notes and processes for [http://getsatisfaction.com/mozilla_messaging Thunderbird Community Support using Get Satisfaction]
* We will do our best to help you with your problem, but please remember that Thunderbird is a '''free and open''' source project. This means that  
** Thunderbird free of charge but our activities (particularly support, documentation and customization) are all '''volunteer''' efforts. We don't have the resources of a commercial software company. So we rely on our users and our community to volunteer to help each other via open channels i.e. '''our support knowledgebase''' at http://support.mozillamessaging.com and '''our English language support forum''': https://support.mozilla.org/en-US/questions/thunderbird. Please consider helping a fellow user today.
** '''We do not offer paid, telephone, email,fax, or chat support for Thunderbird'''.
** Please [https://support.mozilla.org/en-US/questions/new/thunderbird ask a question], but you may also need to put effort into researching the problem yourself using google, the [http://support.mozillamessaging.com knowledge base] and other methods at your disposal.
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* In addition to the official sources cited above there are many unofficial, community support channels on the Internet; most notably MozillaZine including their [http://forums.mozillazine.org/viewforum.php?f=50 forums] and [http://kb.mozillazine.org/Knowledge_Base knowledge base]. And again, you can often find even support resources via a Google search. For [[Thunderbird/Support/Community support based on languages|non English language Thunderbird forum support, please consult our wiki page with a list of non English language Thunderbird support forums]].
 
== Thunderbird documents of interest ==
* [[Thunderbird/Support/MailServiceProviderOutagesAndBugs|Informal list of Mail Service Provider Outages and Bugs]]
* [[Thunderbird/Support/SupportExtensionPRD|Spec for a Thunderbird Support Extension]]
 
== Thunderbird documents of interest (need updating for SUMO) ==
* [[Thunderbird/Support/GetSatisfaction|Get Satisfaction]] - Notes and processes for [http://getsatisfaction.com/mozilla_messaging Thunderbird Community Support using Get Satisfaction].
* [[Thunderbird/Support/Workflow]]
* [[Thunderbird/Support/GetSatisfaction/BoilerPlate|BoilerPlate responses for Get Satisfaction]]
* [[Thunderbird/Support/GetSatisfaction/TaggingConventions|how to tag in Get Satisfaction]]
* [[Thunderbird/Response text|BoilerPlate for responses to emails from potential Thunderbird contributors]]
 
=== Obsolete documents: ===
* [[Thunderbird/Support/SuMoMoTestPlan|SuMoMo Test Plan]]
* [[Thunderbird/Support/SupportCommunityVideoIntroScript|2 minute intro to Thunderbird Support Community Video]]
* [[Thunderbird/Support/Thunderbird3/SupportPlan|Thunderbird 3 Support plan]]
* [[Thunderbird/Support/Thunderbird3/SupportPlan|Thunderbird 3 Support plan]]
* [[Thunderbird/Support/SUMOEvaluationForThunderbird3|SUMO Evaluation for Thunderbird 3]]
* [[Thunderbird/Support/SUMOEvaluationForThunderbird3|SUMO Evaluation for Thunderbird 3]]
* [[Thunderbird/Support/SUMO_Project_Plan_Thunderbird3|SUMO for Thunderbird 3 Project Plan]]
* [[Thunderbird/Support/SUMO_Project_Plan_Thunderbird3|SUMO for Thunderbird 3 Project Plan]]
* [[Thunderbird/Support/Initial SuMoMo content|Initial content for support.mozillamessaging.com aka "SuMoMo"]]
* [[Thunderbird/Support/Initial SuMoMo content|Initial content for support.mozillamessaging.com aka "SuMoMo"]]
* [[Thunderbird/Support/AT&T Yahoo|AT&T Yahoo issues]]
* [[Thunderbird/Thunderbird3.0SupportIssues]]
* [[Thunderbird/Thunderbird3.0TemporaryFAQHoldingArea]]
* [[Thunderbird/Support/KitsuneKBForSuMoMo1Q2011|Moving SuMoMo from Tiki Wiki to Kitsune KB plan for 1Q2011]]

Latest revision as of 21:47, 16 September 2014

Overview of how and where to get help

  • We will do our best to help you with your problem, but please remember that Thunderbird is a free and open source project. This means that
    • Thunderbird free of charge but our activities (particularly support, documentation and customization) are all volunteer efforts. We don't have the resources of a commercial software company. So we rely on our users and our community to volunteer to help each other via open channels i.e. our support knowledgebase at http://support.mozillamessaging.com and our English language support forum: https://support.mozilla.org/en-US/questions/thunderbird. Please consider helping a fellow user today.
    • We do not offer paid, telephone, email,fax, or chat support for Thunderbird.
    • Please ask a question, but you may also need to put effort into researching the problem yourself using google, the knowledge base and other methods at your disposal.

Thunderbird documents of interest

Thunderbird documents of interest (need updating for SUMO)

Obsolete documents:

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