Thunderbird/Support: Difference between revisions
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== Overview of how and where to get help == | == Overview of how and where to get help == | ||
* | * We will do our best to help you with your problem, but please remember that Thunderbird is a '''free and open''' source project. This means that | ||
** Thunderbird free of charge but our activities (particularly support, documentation and customization) are all '''volunteer''' efforts. We don't have the resources of a commercial software company. So we rely on our users and our community to volunteer to help each other via open channels i.e. '''our support knowledgebase''' at http://support.mozillamessaging.com and '''our English language support forum''': https://support.mozilla.org/en-US/questions/thunderbird. Please consider helping a fellow user today. | |||
** '''We do not offer paid, telephone, email,fax, or chat support for Thunderbird'''. | |||
** Please [https://support.mozilla.org/en-US/questions/new/thunderbird ask a question], but you may also need to put effort into researching the problem yourself using google, the [http://support.mozillamessaging.com knowledge base] and other methods at your disposal. | |||
<p> | <p> | ||
* In addition | * In addition to the official sources cited above there are many unofficial, community support channels on the Internet; most notably MozillaZine including their [http://forums.mozillazine.org/viewforum.php?f=50 forums] and [http://kb.mozillazine.org/Knowledge_Base knowledge base]. And again, you can often find even support resources via a Google search. For [[Thunderbird/Support/Community support based on languages|non English language Thunderbird forum support, please consult our wiki page with a list of non English language Thunderbird support forums]]. | ||
== Thunderbird documents of interest == | == Thunderbird documents of interest == | ||
* [[Thunderbird/Support/MailServiceProviderOutagesAndBugs|Informal list of Mail Service Provider Outages and Bugs]] | * [[Thunderbird/Support/MailServiceProviderOutagesAndBugs|Informal list of Mail Service Provider Outages and Bugs]] | ||
* [[Thunderbird/Support/SupportExtensionPRD|Spec for a Thunderbird Support Extension]] | |||
== Thunderbird documents of interest (need updating for SUMO) == | |||
* [[Thunderbird/Support/GetSatisfaction|Get Satisfaction]] - Notes and processes for [http://getsatisfaction.com/mozilla_messaging Thunderbird Community Support using Get Satisfaction]. | * [[Thunderbird/Support/GetSatisfaction|Get Satisfaction]] - Notes and processes for [http://getsatisfaction.com/mozilla_messaging Thunderbird Community Support using Get Satisfaction]. | ||
* [[Thunderbird/Support/Workflow]] | * [[Thunderbird/Support/Workflow]] | ||
* [[Thunderbird/Support/GetSatisfaction/BoilerPlate|BoilerPlate responses for Get Satisfaction]] | * [[Thunderbird/Support/GetSatisfaction/BoilerPlate|BoilerPlate responses for Get Satisfaction]] | ||
* [[Thunderbird/Support/GetSatisfaction/TaggingConventions|how to tag in Get Satisfaction]] | * [[Thunderbird/Support/GetSatisfaction/TaggingConventions|how to tag in Get Satisfaction]] | ||
* [[Thunderbird/Response text|BoilerPlate for responses to emails from potential Thunderbird contributors]] | * [[Thunderbird/Response text|BoilerPlate for responses to emails from potential Thunderbird contributors]] | ||
=== Obsolete documents: === | === Obsolete documents: === | ||
* [[Thunderbird/Support/SuMoMoTestPlan|SuMoMo Test Plan]] | |||
* [[Thunderbird/Support/SupportCommunityVideoIntroScript|2 minute intro to Thunderbird Support Community Video]] | * [[Thunderbird/Support/SupportCommunityVideoIntroScript|2 minute intro to Thunderbird Support Community Video]] | ||
* [[Thunderbird/Support/Thunderbird3/SupportPlan|Thunderbird 3 Support plan]] | * [[Thunderbird/Support/Thunderbird3/SupportPlan|Thunderbird 3 Support plan]] | ||
Latest revision as of 21:47, 16 September 2014
Overview of how and where to get help
- We will do our best to help you with your problem, but please remember that Thunderbird is a free and open source project. This means that
- Thunderbird free of charge but our activities (particularly support, documentation and customization) are all volunteer efforts. We don't have the resources of a commercial software company. So we rely on our users and our community to volunteer to help each other via open channels i.e. our support knowledgebase at http://support.mozillamessaging.com and our English language support forum: https://support.mozilla.org/en-US/questions/thunderbird. Please consider helping a fellow user today.
- We do not offer paid, telephone, email,fax, or chat support for Thunderbird.
- Please ask a question, but you may also need to put effort into researching the problem yourself using google, the knowledge base and other methods at your disposal.
- In addition to the official sources cited above there are many unofficial, community support channels on the Internet; most notably MozillaZine including their forums and knowledge base. And again, you can often find even support resources via a Google search. For non English language Thunderbird forum support, please consult our wiki page with a list of non English language Thunderbird support forums.
Thunderbird documents of interest
Thunderbird documents of interest (need updating for SUMO)
- Get Satisfaction - Notes and processes for Thunderbird Community Support using Get Satisfaction.
- Thunderbird/Support/Workflow
- BoilerPlate responses for Get Satisfaction
- how to tag in Get Satisfaction
- BoilerPlate for responses to emails from potential Thunderbird contributors
Obsolete documents:
- SuMoMo Test Plan
- 2 minute intro to Thunderbird Support Community Video
- Thunderbird 3 Support plan
- SUMO Evaluation for Thunderbird 3
- SUMO for Thunderbird 3 Project Plan
- Initial content for support.mozillamessaging.com aka "SuMoMo"
- AT&T Yahoo issues
- Thunderbird/Thunderbird3.0SupportIssues
- Thunderbird/Thunderbird3.0TemporaryFAQHoldingArea
- Moving SuMoMo from Tiki Wiki to Kitsune KB plan for 1Q2011