Support/Weekly Meetings/Agenda 2008-11-10: Difference between revisions

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* [http://spreadsheets.google.com/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&hl=en Weekly metrics]
* [http://spreadsheets.google.com/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&hl=en Weekly metrics]
* [http://support.mozilla.com/en-US/kb/Weekly+common+issues Last week's weekly support issues]
* [http://support.mozilla.com/en-US/kb/Weekly+common+issues Last week's weekly support issues]
* 0.7.2 to be pushed on Thursday [https://bugzilla.mozilla.org/buglist.cgi?query_format=advanced&short_desc_type=allwordssubstr&short_desc=&classification=Other&product=support.mozilla.com&component=Chat&component=Forum&component=General&component=Knowledge+Base+Articles&component=Knowledge+Base+Software&component=Localization&target_milestone=0.7.2&long_desc_type=allwordssubstr&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=allwordssubstr&status_whiteboard=&keywords_type=allwords&keywords=&emailassigned_to1=1&emailtype1=substring&email1=&emailassigned_to2=1&;emailreporter2=1&emailqa_contact2=1&emailtype2=substring&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit bug list]
* [http://musingt.com/?p=33 Logo Candidates]. Post your feedback on Tara's blog post.
* SFD planning
* SFD planning


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'''Live Chat'''
'''Live Chat'''
*Metrics update:
**Traffic down again, percentage answered is high
**4 new accounts, 2 account approvals (ezadkiel, moon)
*Number of broken bookmarks cases without Norton 360 ([http://support.mozilla.com/tiki-view_forum_thread.php?comments_parentId=183742&forumId=3 contributors forum thread]) were up last week, around 4 cases per day.
*Full stats for all issues will be on [http://support.mozilla.com/en/kb/Live+Chat+issue+guide Live Chat issue guide] later today
*Feedback wanted on new [http://support.mozilla.com/en/kb/Live+Chat+troubleshooting+guide Live Chat troubleshooting guide]

Latest revision as of 17:51, 10 November 2008

Support » Weekly Meetings » 2008-11-10

Sumo


Knowledge Base

  • Bugzilla: 1 new article request bug 463477, 0 article bugs verified fixed
    • That new article request is for an article on Private browsing (i.e. 3.1 documentation major feature)
  • Upgrading Firefox article is going to be renamed to Updating Firefox
  • Top 15 articles are now translated in German
  • Still want feedback on article editor mockups
  • In-product help discussion status:
    • It's too late in Firefox 3.1 development to consider adding help-topic links.
    • Localization issue is still up in the air, but now have some metrics. (Interesting stat: 65% of all support.mozilla.com traffic is in-product help start pages)

Support Forum


Live Chat

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