Thunderbird/StatusMeetings/2011-05-31/SupportAppendix: Difference between revisions
< Thunderbird | StatusMeetings | 2011-05-31
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# sadness = 462/600 = 77% (1 week ago:77%) (not sure why it's up!) | # sadness = 462/600 = 77% (1 week ago:77%) (not sure why it's up!) | ||
# Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive.rb getactive.rb]) | # Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive.rb getactive.rb]) | ||
#* | #* 10,http://getsatisfaction.com/mozilla_messaging/topics/unresponsive_script_error-c17tu | ||
#* | #* 8,http://getsatisfaction.com/mozilla_messaging/topics/fix_smtp_cannot_send_email_problems_by_deleting_passwords | ||
#* | #* 7,http://getsatisfaction.com/mozilla_messaging/topics/font_markup_problems_in_the_compose_message_window | ||
#* 7,http://getsatisfaction.com/mozilla_messaging/topics/ | #* 7,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_crashed_and_will_not_restart_it_just_keeps_crashing | ||
#* | #* 6,http://getsatisfaction.com/mozilla_messaging/topics/send_and_receive_emails | ||
# contributors (v=volunteer contributor, thanks to all our volunteers!) - 16 matt_678579 of Australia (v); 51 Wayne Mery of USA (v);6 rsx11m of USA (v); 103 chris ramsden aka xenos (v); 4 abrath66 (v) ([https://github.com/rtanglao/momogs/blob/master/gethappykludged.rb gethappykludged.rb]) | # contributors (v=volunteer contributor, thanks to all our volunteers!) - 16 matt_678579 of Australia (v); 51 Wayne Mery of USA (v);6 rsx11m of USA (v); 103 chris ramsden aka xenos (v); 4 abrath66 (v) ([https://github.com/rtanglao/momogs/blob/master/gethappykludged.rb gethappykludged.rb]) | ||
# new contributors: none this week, always looking for new contributors, questions or problems? email roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable | # new contributors: none this week, always looking for new contributors, questions or problems? email roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable | ||
Revision as of 23:32, 30 May 2011
Get Satisfaction Detailed Report
(see stats graphic section)
- sadness = 462/600 = 77% (1 week ago:77%) (not sure why it's up!)
- Top 5 active (getactive.rb)
- 10,http://getsatisfaction.com/mozilla_messaging/topics/unresponsive_script_error-c17tu
- 8,http://getsatisfaction.com/mozilla_messaging/topics/fix_smtp_cannot_send_email_problems_by_deleting_passwords
- 7,http://getsatisfaction.com/mozilla_messaging/topics/font_markup_problems_in_the_compose_message_window
- 7,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_crashed_and_will_not_restart_it_just_keeps_crashing
- 6,http://getsatisfaction.com/mozilla_messaging/topics/send_and_receive_emails
- contributors (v=volunteer contributor, thanks to all our volunteers!) - 16 matt_678579 of Australia (v); 51 Wayne Mery of USA (v);6 rsx11m of USA (v); 103 chris ramsden aka xenos (v); 4 abrath66 (v) (gethappykludged.rb)
- new contributors: none this week, always looking for new contributors, questions or problems? email roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
- new / closed topics Monday-Sunday: Mon 107/3, Tue 122/4, Wed 103/5, Thu 105/6, Fri 99/8, Sat 74/4, Sun 45/2 (getNumCreatedNumResolved.rb)
20% projects
- Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email roland AT mozillamessaging.com
- mongoSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird Support Data in mongodb. Got mongodb or data visualization skills? want to help? email roland AT mozillamessaging.com
GS Stats Graphic
