Support/Weekly Meetings/Agenda 2018-11-07: Difference between revisions

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(→‎SUPPORT FORUM: ++some top viewed issues this week.)
 
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*[https://support.mozilla.org/user/rmcguigan guigs]
*[https://support.mozilla.org/user/rmcguigan guigs]
*[https://support.mozilla.org/user/vesper vesper]
*[https://support.mozilla.org/user/vesper vesper]
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*[https://support.mozilla.org/user/rtanglao rtanglao aka roland until 9:14a.m.]
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*[https://support.mozilla.org/user/Chris_Ilias cilias]
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*[https://support.mozilla.org/user/Noah_SUMO Noah aka Noah_SUMO]
   
 
== AGENDA ==
== AGENDA ==


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Please add your agenda items here if you are a contributor or community member
Please add your agenda items here if you are a contributor or community member
# Is there any update on when this will be fixed?  https://bugzilla.mozilla.org/show_bug.cgi?id=1499492  We currently have two forums, but all the questions are going into one (and the community health stats for FxTV have kind of been hidden). [Seburo]  
# Is there any update on when this will be fixed?  https://bugzilla.mozilla.org/show_bug.cgi?id=1499492  We currently have two forums, but all the questions are going into one (and the community health stats for FxTV have kind of been hidden). [Seburo]  
#
# A few users have discovered a bug in Rachel's SUMO day Google survey where the email is mandatory or not accepted at all [Noah]
#
#
=== COOL COMMUNITY NEWS OF THE WEEK ===
=== COOL COMMUNITY NEWS OF THE WEEK ===
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# Over 680 edits in the KB over the last 7 days - thank you, everyone!
# Over 680 edits in the KB over the last 7 days - thank you, everyone!
# Firefox 64 English documentation in progress - thank you, Joni!
# Firefox 64 English documentation in progress - thank you, Joni!
# Stats and metrics for October are live: https://docs.google.com/spreadsheets/d/1WeOkWDz9FzGqMZ7APceKN1WJw8ImA6NbOYW2kSuLcTE/edit#gid=0
# [https://docs.google.com/spreadsheets/d/1WeOkWDz9FzGqMZ7APceKN1WJw8ImA6NbOYW2kSuLcTE/edit#gid=0 Stats and metrics for October are live]
# Working towards Javanese and Sundanese content for Firefox Lite (ex-Rocket) with Fauzan as coordinator
# Working towards Javanese and Sundanese content for [https://support.mozilla.org/en-US/contributors/kb-overview?product=firefox-lite Firefox Lite] (ex-Rocket) with Fauzan as coordinator


==== SUPPORT FORUM ====
==== SUPPORT FORUM ====
#
# Share thank yous from splash page on SUMO Week Page https://sumodayfirefox63.splashthat.com/
#
# Top Contributor discussion https://discourse.mozilla.org/t/what-is-a-top-contributor-in-sumo/32960/2
#
#Top Issues Viewed this week in the forums: <!--https://analytics.google.com/analytics/web/#/report/content-pages/a36116321w64136921p65850606/explorer-table.filter=~2Fquestions~2F12390*&explorer-table.plotKeys=%5B%5D-->
   
*"how do you open a new tab with your homepage and not firefox home page?" https://support.mozilla.org/en-US/questions/1239436 44 views
*Moved the Firefox Screenshot Button: https://support.mozilla.org/en-US/questions/1239147 Solved
*Passwords/Logins not saved due to an extention https://support.mozilla.org/en-US/questions/1239242#answer-1169812 o/
*"Another solution waiting for a problem ... How can one suppress the option for "Container Tabs?"" https://support.mozilla.org/en-US/questions/1239251
 
==== SOCIAL SUPPORT ====
==== SOCIAL SUPPORT ====
#
# How was the Trello Board? Use it again?
#
# New users please welcome Rubaa and @mahadixyz , please say hello! Emin and Gerd welcome to the Reply by Buffer Tool! Questions?
#
# Survey update goo.gl/forms/h19NcdTymjpfHYdP2


==== DECISIONS AND ACTION ITEMS ====
==== DECISIONS AND ACTION ITEMS ====
 
# [Noah passing to Rachel] I missed the Roundtable segment so I'm adding it here :P
A few users have discovered a bug in Rachel's SUMO Day Google survey [the Social Support survey above] where the email is mandatory or not accepted at all even if it's valid - mostly likely a Google form glitch. Maybe set the email field to be optional ;)
==== FUN ZONE - JOKES, ETC. ====
==== FUN ZONE - JOKES, ETC. ====

Latest revision as of 22:30, 8 November 2018

Meeting Details (scroll down for the agenda)

(meeting duration approx. 30 minutes) starting at: 16:00 UTC [1] Quick reference timezone conversions: 9:00 PT 12:00 ET 17:00 CEST 21:30 IST

Call Details

  • California: 1-650-903-0800, pin 2 then 8437 then #
  • Toll-free: +1 800 707 2533, pin 2 - then 8437 then #
  • Skype (free): +1 800 707 2533, pin 2 - then 8437 then #

Participate

Read more

Live chat

please note that the agenda should not be edited starting 2 hours prior to the event - thanks!


PARTICIPANTS

Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)

AGENDA

COMMUNITY ROUNDTABLE

Please add your agenda items here if you are a contributor or community member

  1. Is there any update on when this will be fixed? https://bugzilla.mozilla.org/show_bug.cgi?id=1499492 We currently have two forums, but all the questions are going into one (and the community health stats for FxTV have kind of been hidden). [Seburo]
  2. A few users have discovered a bug in Rachel's SUMO day Google survey where the email is mandatory or not accepted at all [Noah]

COOL COMMUNITY NEWS OF THE WEEK

CONTRIBUTORS OF THE WEEK

(Please link to their profile and add a reason for nomination)

UPDATES AND ANNOUNCEMENTS

PRODUCT UPDATES

PLATFORM UPDATES

KNOWLEDGE BASE AND LOCALIZATION

  1. Over 680 edits in the KB over the last 7 days - thank you, everyone!
  2. Firefox 64 English documentation in progress - thank you, Joni!
  3. Stats and metrics for October are live
  4. Working towards Javanese and Sundanese content for Firefox Lite (ex-Rocket) with Fauzan as coordinator

SUPPORT FORUM

  1. Share thank yous from splash page on SUMO Week Page https://sumodayfirefox63.splashthat.com/
  2. Top Contributor discussion https://discourse.mozilla.org/t/what-is-a-top-contributor-in-sumo/32960/2
  3. Top Issues Viewed this week in the forums:

SOCIAL SUPPORT

  1. How was the Trello Board? Use it again?
  2. New users please welcome Rubaa and @mahadixyz , please say hello! Emin and Gerd welcome to the Reply by Buffer Tool! Questions?
  3. Survey update goo.gl/forms/h19NcdTymjpfHYdP2

DECISIONS AND ACTION ITEMS

  1. [Noah passing to Rachel] I missed the Roundtable segment so I'm adding it here :P

A few users have discovered a bug in Rachel's SUMO Day Google survey [the Social Support survey above] where the email is mandatory or not accepted at all even if it's valid - mostly likely a Google form glitch. Maybe set the email field to be optional ;)

FUN ZONE - JOKES, ETC.