Thunderbird/StatusMeetings/2011-05-31/SupportAppendix: Difference between revisions
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#* 7,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_crashed_and_will_not_restart_it_just_keeps_crashing | #* 7,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_crashed_and_will_not_restart_it_just_keeps_crashing | ||
#* 6,http://getsatisfaction.com/mozilla_messaging/topics/send_and_receive_emails | #* 6,http://getsatisfaction.com/mozilla_messaging/topics/send_and_receive_emails | ||
# contributors (v=volunteer contributor, thanks to all our volunteers!) - | # contributors (v=volunteer contributor, thanks to all our volunteers!) - 17 matt_678579 of Australia (v); 75 Wayne Mery of USA (v);14 rsx11m of USA (v); 101 chris ramsden aka xenos (v); 25 elcameleon1 (v); 6 david bienvenu; 3 ssitter (v) ([https://github.com/rtanglao/momogs/blob/master/gethappykludged.rb gethappykludged.rb]) | ||
# new contributors: none this week, always looking for new contributors, questions or problems? email roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable | # new contributors: none this week, always looking for new contributors, questions or problems? email roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable | ||
# new / closed topics Monday-Sunday: Mon | # new / closed topics Monday-Sunday: Mon 98/1, Tue 123/3, Wed 111/4, Thu 99/2, Fri 86/11, Sat 62/4, Sun 33/4 ([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved.rb getNumCreatedNumResolved.rb]) | ||
== 20% projects == | == 20% projects == | ||
Latest revision as of 23:36, 30 May 2011
Get Satisfaction Detailed Report
(see stats graphic section)
- sadness = 462/600 = 77% (1 week ago:77%) (not sure why it's up!)
- Top 5 active (getactive.rb)
- 10,http://getsatisfaction.com/mozilla_messaging/topics/unresponsive_script_error-c17tu
- 8,http://getsatisfaction.com/mozilla_messaging/topics/fix_smtp_cannot_send_email_problems_by_deleting_passwords
- 7,http://getsatisfaction.com/mozilla_messaging/topics/font_markup_problems_in_the_compose_message_window
- 7,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_crashed_and_will_not_restart_it_just_keeps_crashing
- 6,http://getsatisfaction.com/mozilla_messaging/topics/send_and_receive_emails
- contributors (v=volunteer contributor, thanks to all our volunteers!) - 17 matt_678579 of Australia (v); 75 Wayne Mery of USA (v);14 rsx11m of USA (v); 101 chris ramsden aka xenos (v); 25 elcameleon1 (v); 6 david bienvenu; 3 ssitter (v) (gethappykludged.rb)
- new contributors: none this week, always looking for new contributors, questions or problems? email roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
- new / closed topics Monday-Sunday: Mon 98/1, Tue 123/3, Wed 111/4, Thu 99/2, Fri 86/11, Sat 62/4, Sun 33/4 (getNumCreatedNumResolved.rb)
20% projects
- Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email roland AT mozillamessaging.com
- mongoSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird Support Data in mongodb. Got mongodb or data visualization skills? want to help? email roland AT mozillamessaging.com
GS Stats Graphic
