Thunderbird/StatusMeetings/2011-04-12/SupportAppendix: Difference between revisions
< Thunderbird | StatusMeetings | 2011-04-12
Jump to navigation
Jump to search
(Created page with "== Get Satisfaction Detailed Report == (see stats graphic section) # sadness = 430/655 = 66% (two weeks ago:71%) # Top 5 active ([https://github.com/rtanglao/momogs/blob/master/...") |
|||
| Line 3: | Line 3: | ||
# sadness = 430/655 = 66% (two weeks ago:71%) | # sadness = 430/655 = 66% (two weeks ago:71%) | ||
# Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive.rb getactive.rb]) | # Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive.rb getactive.rb]) | ||
#* | #* 76,http://getsatisfaction.com/mozilla_messaging/topics/font_markup_problems_in_the_compose_message_window | ||
#* | #* 28,http://getsatisfaction.com/mozilla_messaging/topics/tb_unable_to_create_new_account_for_q_com_via_myqwest_com_webpage | ||
#* | #* 18,http://getsatisfaction.com/mozilla_messaging/topics/mailbox_full_message_followed_by_inability_to_download_to_inbox | ||
#* | #* 10,http://getsatisfaction.com/mozilla_messaging/topics/how_to_use_tables_in_thunderbird | ||
#* 10,http://getsatisfaction.com/mozilla_messaging/topics/ | #* 10,http://getsatisfaction.com/mozilla_messaging/topics/cant_send_e_mail-dp9mp | ||
# contributors - 147 matt_678579 of Australia (v); ; 7 rtanglao ; 17 elcameleon1 (v); 63, Wayne Mery of USA (v);16 rsx11m of USA (v); 132 chris ramsden aka xenos (v); 39 davro (v); 8 tanstaafl of usa(v); 12 dedalus (v) ([https://github.com/rtanglao/momogs/blob/master/gethappykludged.rb gethappykludged.rb]) | # contributors - 147 matt_678579 of Australia (v); ; 7 rtanglao ; 17 elcameleon1 (v); 63, Wayne Mery of USA (v);16 rsx11m of USA (v); 132 chris ramsden aka xenos (v); 39 davro (v); 8 tanstaafl of usa(v); 12 dedalus (v) ([https://github.com/rtanglao/momogs/blob/master/gethappykludged.rb gethappykludged.rb]) | ||
# new contributors: none this week! - always looking for new contributors, roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable | # new contributors: none this week! - always looking for new contributors, roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable | ||
Revision as of 04:25, 12 April 2011
Get Satisfaction Detailed Report
(see stats graphic section)
- sadness = 430/655 = 66% (two weeks ago:71%)
- Top 5 active (getactive.rb)
- 76,http://getsatisfaction.com/mozilla_messaging/topics/font_markup_problems_in_the_compose_message_window
- 28,http://getsatisfaction.com/mozilla_messaging/topics/tb_unable_to_create_new_account_for_q_com_via_myqwest_com_webpage
- 18,http://getsatisfaction.com/mozilla_messaging/topics/mailbox_full_message_followed_by_inability_to_download_to_inbox
- 10,http://getsatisfaction.com/mozilla_messaging/topics/how_to_use_tables_in_thunderbird
- 10,http://getsatisfaction.com/mozilla_messaging/topics/cant_send_e_mail-dp9mp
- contributors - 147 matt_678579 of Australia (v); ; 7 rtanglao ; 17 elcameleon1 (v); 63, Wayne Mery of USA (v);16 rsx11m of USA (v); 132 chris ramsden aka xenos (v); 39 davro (v); 8 tanstaafl of usa(v); 12 dedalus (v) (gethappykludged.rb)
- new contributors: none this week! - always looking for new contributors, roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
- new / closed topics Monday-Sunday: Mon 75/11, Tue 66/12, Wed 86/13, Thu 95/11, Fri 83/10, Sat 58/4, Sun 49/11 (getNumCreatedNumResolved.rb)
20% projects
- Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email roland AT mozillamessaging.com
- mongoSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird Support Data in mongodb. Got mongodb or data visualization skills? want to help? email roland AT mozillamessaging.com
GS Stats Graphic
