Thunderbird/StatusMeetings/2011-04-12/SupportAppendix: Difference between revisions

Revision as of 05:01, 12 April 2011

(see stats graphic section)

sadness = 430/655 = 66% (two weeks ago:71%)
Top 5 active (getactive.rb)
contributors - 133 matt_678579 of Australia (v); ; 19 jc863662 aka mozuser (v) ; 17 warren_kulik (v); 63, Wayne Mery of USA (v);25 rsx11m of USA (v); 106 chris ramsden aka xenos (v); 41 davro (v); 10 abrath66 of usa(v); 15 thomasd_gs (v) (gethappykludged.rb)
new contributors: none this week! - always looking for new contributors, roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
new / closed topics Monday-Sunday: Mon 75/11, Tue 66/12, Wed 86/13, Thu 95/11, Fri 83/10, Sat 58/4, Sun 49/11 (getNumCreatedNumResolved.rb)

Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email roland AT mozillamessaging.com
mongoSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird Support Data in mongodb. Got mongodb or data visualization skills? want to help? email roland AT mozillamessaging.com

@@ Line 8: / Line 8: @@
 #* 10,http://getsatisfaction.com/mozilla_messaging/topics/how_to_use_tables_in_thunderbird
 #* 10,http://getsatisfaction.com/mozilla_messaging/topics/cant_send_e_mail-dp9mp
-# contributors - 147 matt_678579 of Australia (v);  ; 7 rtanglao ; 17 elcameleon1 (v); 63, Wayne Mery of USA (v);16 rsx11m of USA (v); 132 chris ramsden aka xenos (v); 39 davro (v);  8 tanstaafl of usa(v); 12 dedalus (v)  ([https://github.com/rtanglao/momogs/blob/master/gethappykludged.rb gethappykludged.rb])
+# contributors - 133 matt_678579 of Australia (v);  ; 19 jc863662 aka mozuser  (v) ; 17 warren_kulik (v); 63, Wayne Mery of USA (v);25 rsx11m of USA (v); 106 chris ramsden aka xenos (v); 41 davro (v);  10 abrath66 of usa(v); 15 thomasd_gs (v)  ([https://github.com/rtanglao/momogs/blob/master/gethappykludged.rb gethappykludged.rb])
 # new contributors: none this week! - always looking for new contributors, roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
 # new / closed topics Monday-Sunday: Mon 75/11, Tue 66/12, Wed 86/13, Thu 95/11, Fri 83/10, Sat 58/4, Sun 49/11 ([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved.rb getNumCreatedNumResolved.rb])