Thunderbird/Support: Difference between revisions
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* While we will do our best to help you with your problem, please remember that Thunderbird is an open source project. This means that - in addition to being able to provide Thunderbird free of charge - many of our activities (particularly support, documentation and customization) are mostly volunteer efforts. Given that we don't have the resources of a commercial software company, we rely on our users and our community to | * While we will do our best to help you with your problem, please remember that Thunderbird is an '''free and open''' source project. This means that - in addition to being able to provide Thunderbird free of charge - many of our activities (particularly support, documentation and customization) are mostly '''volunteer''' efforts. Given that we don't have the resources of a commercial software company, we rely on our users and our community to help each other via open channels i.e. '''our support knowledgebase''' at http://support.mozillamessaging.com and '''our support forum''': http://getsatisfaction.com/mozilla_messaging . There are no other other support channels i.e. '''we do not offer paid, telephone, email,fax, or chat support for Thunderbird'''. | ||
* For newcomers, we recommend checking out [http://getsatisfaction.com/mozilla_messaging Thunderbird support on Get Satisfaction]. In addition, there are many other community support channels for Thunderbird most notably the ones at MozillaZine including their [http://forums.mozillazine.org/viewforum.php?f=50 forums] and [http://kb.mozillazine.org/Knowledge_Base knowledge base]. You can find even more support resources via a Google search or via Get Satisfaction. | * For newcomers, we recommend checking out [http://getsatisfaction.com/mozilla_messaging Thunderbird support on Get Satisfaction]. In addition, there are many other community support channels for Thunderbird most notably the ones at MozillaZine including their [http://forums.mozillazine.org/viewforum.php?f=50 forums] and [http://kb.mozillazine.org/Knowledge_Base knowledge base]. You can find even more support resources via a Google search or via Get Satisfaction. | ||
* [[Thunderbird/Support/GetSatisfaction|Get Satisfaction]] - Notes and processes for [http://getsatisfaction.com/mozilla_messaging Thunderbird Community Support using Get Satisfaction] | * [[Thunderbird/Support/GetSatisfaction|Get Satisfaction]] - Notes and processes for [http://getsatisfaction.com/mozilla_messaging Thunderbird Community Support using Get Satisfaction] | ||
Revision as of 18:55, 18 May 2011
- While we will do our best to help you with your problem, please remember that Thunderbird is an free and open source project. This means that - in addition to being able to provide Thunderbird free of charge - many of our activities (particularly support, documentation and customization) are mostly volunteer efforts. Given that we don't have the resources of a commercial software company, we rely on our users and our community to help each other via open channels i.e. our support knowledgebase at http://support.mozillamessaging.com and our support forum: http://getsatisfaction.com/mozilla_messaging . There are no other other support channels i.e. we do not offer paid, telephone, email,fax, or chat support for Thunderbird.
- For newcomers, we recommend checking out Thunderbird support on Get Satisfaction. In addition, there are many other community support channels for Thunderbird most notably the ones at MozillaZine including their forums and knowledge base. You can find even more support resources via a Google search or via Get Satisfaction.
- Get Satisfaction - Notes and processes for Thunderbird Community Support using Get Satisfaction
- 2 minute intro to Thunderbird Support Community Video
- Spec for Support Extension
- Thunderbird 3 Support plan
- SUMO Evaluation for Thunderbird 3
- SUMO for Thunderbird 3 Project Plan
- Initial content for support.mozillamessaging.com aka "SuMoMo"
- AT&T Yahoo issues
- SuMoMo Test Plan
- Thunderbird/Support/Workflow
- Thunderbird/Thunderbird3.0SupportIssues
- Thunderbird/Thunderbird3.0TemporaryFAQHoldingArea
- Moving SuMoMo from Tiki Wiki to Kitsune KB plan for 1Q2011