Thunderbird/Response text

Support questions posted on Knowledge Base forums

Hello. It is best to use the Thunderbird support forums (http://getsatisfaction.com/mozilla_messaging) for these kinds of questions. First, your question may already have been answered. Second, many more people track and answer new questions in the support forums than in the Knowledge Base forums. (The Knowledge Base forums are intended to be used for discussions, corrections and expansions to the articles.)

Some of the support threads based on searching "TERMS" (URL URL) look like they might be relevant, especially [URL URL]. I hope that helps!

tb-kb via Mozilla Contribute page

Support questions

Hello! Thanks for your interest in Thunderbird.

For questions like these (rather than sending them through the contribute page which is meant for inquiries about volunteering), I suggest you take a look at our support site (http://getsatisfaction.com/mozilla_messaging). When I search "TERMS", I see a number of threads that might have an answer to your problem. (URL) If you can't find an answer, try asking your question in a new thread.

When you find the answer, we would very much appreciate it if you pass it along to other users by answering similar questions on the support site.

I hope that helps, and thanks in advance for your contribution!

Bug reports

Hello! Thanks for your interest in Thunderbird.

We always appreciate people helping us with testing. When you find a bug, please check to see if it has been logged in Bugzilla, our bug database (http://bugzilla.mozilla.org/). For tips on searching the bug database, see "Screening Duplicate Bugs" (http://developer.mozilla.org/en/Screening_duplicate_bugs).

If you can't find a bug, please add a new one. There are some bug writing guidelines on the Mozilla Developer Network (http://developer.mozilla.org/en/Bug_writing_guidelines).

For more information about our testing processes, please see http://wiki.mozilla.org/Thunderbird:Testing.

We realize that this process is somewhat complicated, but there are millions of Thunderbird users and only a dozen staff. Therefore we very much rely on our users to help us out.

Thanks in advance for your contribution!

Request to add support information to Knowledge Base

It would be great to have this question and answer added to the Thunderbird Knowledge Base (http://support.mozillamessaging.com/). The Knowledge Base is used by thousands of Thunderbird users every day and is the best source for accessible, authoritative documentation.

Could you help other Thunderbird users by creating an article (or adding the information to an existing article) that describes this problem and solution? Mozilla relies on our community of contributors, and we particularly hope that people who ask questions will pass on their knowledge to others.

It's easy:

1. Create an account on the Knowledge Base (http://support.mozillamessaging.com/en-US/users/register)

2. We use a forum as a TODO list for Knowledge Base enhancements. We've added this issue as an item to the TODO list (<http://support.mozillamessaging.com/en-US/forums/knowledge-base-articles/8?last=28>). Add a reply to the message that says you are working on the item.

3. Create the article (https://support.mozillamessaging.com/en-US/kb/new) or edit an existing article and add the new information.

4. Back on the forum thread, add another reply that says you have completed the changes.

Don't worry about making a mistake. Your article will be held for approval by the Knowledge Base administrators. We will check it over and then make it live.

Questions?

- Check out "Improve the Knowledge Base" (http://support.mozillamessaging.com/en-US/kb/improve-knowledge-base) for more detailed instructions.

- Ask the admins for help by sending a message to tb-kb@mozilla.com.

Thanks in advance for your contribution to the Thunderbird community!