Thunderbird/Thunderbird5.0SupportIssues: Difference between revisions
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== Thunderbird 5.0 Release issues == | == Thunderbird 5.0 Release issues == | ||
=== Not so minor === | === Not so minor === | ||
(not in order) | |||
# Windows 7 Aero Glass theme issues:[http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_5_default_theme_on_windows_7_looks_like_a_pile_of_emesis GS1] [http://getsatisfaction.com/mozilla_messaging/topics/tb_5_0_theme_broken GS2], workarounds: [http://getsatisfaction.com/mozilla_messaging/topics/tb_5_0_theme_broken#reply_5969753 install "Stylish" persona], [http://kb.mozillazine.org/Thunderbird_5.0_-_New_Features_and_Changes/Themes switch to a non aero Windows theme] | (not in order) | ||
## when unfocused, the Thunderbird menu bar is blurred (also happens in Firefox) | |||
## menubar and toolbar icons when focused are hard to read with aero theme - [[http://farm6.static.flickr.com/5063/5871097804_bcd6eaa922_o.png screenshot],{{bug|667248}}] | #Windows 7 Aero Glass theme issues:[http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_5_default_theme_on_windows_7_looks_like_a_pile_of_emesis GS1] [http://getsatisfaction.com/mozilla_messaging/topics/tb_5_0_theme_broken GS2], workarounds: [http://getsatisfaction.com/mozilla_messaging/topics/tb_5_0_theme_broken#reply_5969753 install "Stylish" persona], [http://kb.mozillazine.org/Thunderbird_5.0_-_New_Features_and_Changes/Themes switch to a non aero Windows theme] | ||
## some users don't like the monochrome buttons, prefer coloured ones - {{bug|668336}} | ##when unfocused, the Thunderbird menu bar is blurred (also happens in Firefox) | ||
## huge aero glass area at top of tbird main window needs to go away - | ##menubar and toolbar icons when focused are hard to read with aero theme - [[http://farm6.static.flickr.com/5063/5871097804_bcd6eaa922_o.png screenshot],{{bug|667248}}] | ||
## drag and drop doesn't highlight the drop folder (works with Windows Classic Theme) - {{bug|668631}} - FIX submitted, hopefully will land in TB 6 | ##some users don't like the monochrome buttons, prefer coloured ones - {{bug|668336}} | ||
# Windows High Contrast (non aero) Theme issues | ##huge aero glass area at top of tbird main window needs to go away - {{bug|667241}} | ||
## Don't use aero-style icons on Windows for non aero and high contrast themes - {{bug|608792}}, [https://bugzilla.mozilla.org/show_bug.cgi?id=608792#c12 userChrome.css workaround] | ##drag and drop doesn't highlight the drop folder (works with Windows Classic Theme) - {{bug|668631}} - FIX submitted, hopefully will land in TB 6 | ||
# '''Thunderbird 5 is slow aka Font Rendering - Direct 2D performance issues '''. [http://gsfn.us/t/2d13g GS1] [http://gsfn.us/t/2c70o GS2]. [[http://kb.mozillazine.org/Thunderbird_5.0_-_New_Features_and_Changes#Font_rendering_and_performance_issues workarounds from MozillaZine wiki, thanks RSX11M!]], [[http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_5_0_slow GS thread]] Two possible solutions: | #Windows High Contrast (non aero) Theme issues | ||
## known issues with TB 5.0 when hardware acceleration and/or font smoothing are switched on. Go into Tools → Options → Advanced → General and click Config Editor there. One by one, toggle the gfx.direct2d.disabled and layers.acceleration.disabled preferences to "true" (either of those or both) by double-clicking on them, restart Thunderbird after each change to see if it makes any difference | ##Don't use aero-style icons on Windows for non aero and high contrast themes - {{bug|608792}}, [https://bugzilla.mozilla.org/show_bug.cgi?id=608792#c12 userChrome.css workaround] | ||
## Antivirus interaction. Go into Tools → Options → Security → Antivirus and uncheck the field. | #'''Thunderbird 5 is slow aka Font Rendering - Direct 2D performance issues '''. [http://gsfn.us/t/2d13g GS1] [http://gsfn.us/t/2c70o GS2]. [[http://kb.mozillazine.org/Thunderbird_5.0_-_New_Features_and_Changes#Font_rendering_and_performance_issues workarounds from MozillaZine wiki, thanks RSX11M!]], [[http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_5_0_slow GS thread]] Two possible solutions: | ||
# Messages are not alternately striped in Windows - weird because it works in Mac - [[http://www.flickr.com/photos/roland/5888170089/ flickr screenshot], [http://getsatisfaction.com/mozilla_messaging/topics/missing_background_stripes_in_thunderbird_5_on_windows_7 GS]] | ##known issues with TB 5.0 when hardware acceleration and/or font smoothing are switched on. Go into Tools → Options → Advanced → General and click Config Editor there. One by one, toggle the gfx.direct2d.disabled and layers.acceleration.disabled preferences to "true" (either of those or both) by double-clicking on them, restart Thunderbird after each change to see if it makes any difference | ||
# Keyboard shortcuts not working on Mac TB5, worked in TB 3.1 e.g. [http://getsatisfaction.com/mozilla_messaging/topics/no_keyboard_shortcuts_on_os_x_in_tb_5 Command Shift T to get new messages for all new accounts], {{bug|655989}} | ##Antivirus interaction. Go into Tools → Options → Security → Antivirus and uncheck the field. | ||
# When filtering messages on startup into local folders with [https://bugzilla.mozilla.org/show_bug.cgi?id=668952#c31 "Multiple pop accounts to the local folder inbox, multiple filters to move to other subfolders."], corruption occurs - {{bug|668952}}, [http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_5_beta2 GS1], [http://getsatisfaction.com/mozilla_messaging/topics/problems_with_delivering_mails_from_inbox_by_filters GS2] - CANNOT REPRODUCE:Roland and RKent both can't reproduce the problem :-( ; could be due to it requiring multiple filters and multiple POP accounts (perhaps 4 or more?) UNVERIFIED WORKAROUNDS: i) Set filter scope to "Checking mail (after classification) and manual," from "Checking mail and manual." ii) Disable Email Checking at Startup iii) Uncheck "Allow AV clients to quarantine..." | #Messages are not alternately striped in Windows - weird because it works in Mac - [[http://www.flickr.com/photos/roland/5888170089/ flickr screenshot], [http://getsatisfaction.com/mozilla_messaging/topics/missing_background_stripes_in_thunderbird_5_on_windows_7 GS]] | ||
# Sort by Receiver or Sender name sorts by email address instead of actual name if showing only display name (Tools|Options|Advanced|Reading & Display "Show only display name for people in my address book" is checked) - UNCONFIRMED REGRESSION [[http://getsatisfaction.com/mozilla_messaging/topics/sort_function_thunderbird_5_0 GS1]], [[http://getsatisfaction.com/mozilla_messaging/topics/who_the_taught_you_to_sort GS2]], [[http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_5_does_not_display_message_download_progress GS3]], I believe this is {{bug|672022}} which hopefully will be fixed in TB7 | #Keyboard shortcuts not working on Mac TB5, worked in TB 3.1 e.g. [http://getsatisfaction.com/mozilla_messaging/topics/no_keyboard_shortcuts_on_os_x_in_tb_5 Command Shift T to get new messages for all new accounts], {{bug|655989}} | ||
# When printing messages with today's date, the date is not printed, just the time - REGRESSION: [http://getsatisfaction.com/mozilla_messaging/tags/bug_669385 GS], [{{bug|669385}}] - WORKAROUNDS: [http://kb.mozillazine.org/Date_display_format MZ Date Display format Article], [https://nic-nac-project.org/~kaosmos/printingtools-en.html Printing Tools] and [https://addons.mozilla.org/en-US/thunderbird/addon/configdate/ ConfigDate add-on] | #When filtering messages on startup into local folders with [https://bugzilla.mozilla.org/show_bug.cgi?id=668952#c31 "Multiple pop accounts to the local folder inbox, multiple filters to move to other subfolders."], corruption occurs - {{bug|668952}}, [http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_5_beta2 GS1], [http://getsatisfaction.com/mozilla_messaging/topics/problems_with_delivering_mails_from_inbox_by_filters GS2] - CANNOT REPRODUCE:Roland and RKent both can't reproduce the problem :-( ; could be due to it requiring multiple filters and multiple POP accounts (perhaps 4 or more?) UNVERIFIED WORKAROUNDS: i) Set filter scope to "Checking mail (after classification) and manual," from "Checking mail and manual." ii) Disable Email Checking at Startup iii) Uncheck "Allow AV clients to quarantine..." | ||
# TB5 hangs after "Do you wish to compact all local and offline folders to save disc space? - [[http://getsatisfaction.com/mozilla_messaging/topics/compacting_files GS]] {{bug|673904|possibly bug 673904}}, POSSIBLE WORKAROUND: compact manually option, reducing the size of folders | #Sort by Receiver or Sender name sorts by email address instead of actual name if showing only display name (Tools|Options|Advanced|Reading & Display "Show only display name for people in my address book" is checked) - UNCONFIRMED REGRESSION [[http://getsatisfaction.com/mozilla_messaging/topics/sort_function_thunderbird_5_0 GS1]], [[http://getsatisfaction.com/mozilla_messaging/topics/who_the_taught_you_to_sort GS2]], [[http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_5_does_not_display_message_download_progress GS3]], I believe this is {{bug|672022}} which hopefully will be fixed in TB7 | ||
# TB5 crashes on Mac OS X 10.6.8 at startup time - {{bug|668850}}, WORKAROUND: install TB6 beta | #When printing messages with today's date, the date is not printed, just the time - REGRESSION: [http://getsatisfaction.com/mozilla_messaging/tags/bug_669385 GS], [{{bug|669385}}] - WORKAROUNDS: [http://kb.mozillazine.org/Date_display_format MZ Date Display format Article], [https://nic-nac-project.org/~kaosmos/printingtools-en.html Printing Tools] and [https://addons.mozilla.org/en-US/thunderbird/addon/configdate/ ConfigDate add-on] | ||
# | #TB5 hangs after "Do you wish to compact all local and offline folders to save disc space? - [[http://getsatisfaction.com/mozilla_messaging/topics/compacting_files GS]] {{bug|673904|possibly bug 673904}}, POSSIBLE WORKAROUND: compact manually option, reducing the size of folders | ||
#Can't scroll in TB5 windows due to Drivers issue - shared with Gecko aka Firefox - [GS], [{{bug|605357}}] <br> | |||
#'''TB5 crashes on Mac OS''' X 10.6.8 at startup time - {{bug|668850}}, WORKAROUND: install TB6 beta | |||
#'''TB5 crashes on Windows''' at startup time [[http://getsatisfaction.com/mozilla_messaging/tags/js_gcthingismarkedvoid GS]1, [http://getsatisfaction.com/mozilla_messaging/tags/js_gc_markobject GS2]] - the crashes vary among: | |||
*@ js_GCThingIsMarked(void*, unsigned int)<br> | |||
*@ js::gc::MarkObject | |||
*@ js::gc::MarkKind | |||
Many people with this crash have had good success with the version 6 beta [1]. If this helps you avoid crashes, and you need calendar, then you can use it conjunction with the next update of lightning [2]. <br> | |||
[1] http://www.mozilla.org/en-US/thunderbird/6.0beta/ (beta available now, final releasing in a few weeks) <br> | |||
[2] http://weblogs.mozillazine.org/calendar/2011/07/please_try_1_0b5.html (undergoing final testing) | |||
<br> | |||
=== Minor issues or issue fixed in TB 6 or future release === | === Minor issues or issue fixed in TB 6 or future release === |
Revision as of 07:49, 29 July 2011
Thunderbird 5.0 Release issues
Not so minor
(not in order)
- Windows 7 Aero Glass theme issues:GS1 GS2, workarounds: install "Stylish" persona, switch to a non aero Windows theme
- when unfocused, the Thunderbird menu bar is blurred (also happens in Firefox)
- menubar and toolbar icons when focused are hard to read with aero theme - [screenshot,bug 667248]
- some users don't like the monochrome buttons, prefer coloured ones - bug 668336
- huge aero glass area at top of tbird main window needs to go away - bug 667241
- drag and drop doesn't highlight the drop folder (works with Windows Classic Theme) - bug 668631 - FIX submitted, hopefully will land in TB 6
- Windows High Contrast (non aero) Theme issues
- Don't use aero-style icons on Windows for non aero and high contrast themes - bug 608792, userChrome.css workaround
- Thunderbird 5 is slow aka Font Rendering - Direct 2D performance issues . GS1 GS2. [workarounds from MozillaZine wiki, thanks RSX11M!], [GS thread] Two possible solutions:
- known issues with TB 5.0 when hardware acceleration and/or font smoothing are switched on. Go into Tools → Options → Advanced → General and click Config Editor there. One by one, toggle the gfx.direct2d.disabled and layers.acceleration.disabled preferences to "true" (either of those or both) by double-clicking on them, restart Thunderbird after each change to see if it makes any difference
- Antivirus interaction. Go into Tools → Options → Security → Antivirus and uncheck the field.
- Messages are not alternately striped in Windows - weird because it works in Mac - [flickr screenshot, GS]
- Keyboard shortcuts not working on Mac TB5, worked in TB 3.1 e.g. Command Shift T to get new messages for all new accounts, bug 655989
- When filtering messages on startup into local folders with "Multiple pop accounts to the local folder inbox, multiple filters to move to other subfolders.", corruption occurs - bug 668952, GS1, GS2 - CANNOT REPRODUCE:Roland and RKent both can't reproduce the problem :-( ; could be due to it requiring multiple filters and multiple POP accounts (perhaps 4 or more?) UNVERIFIED WORKAROUNDS: i) Set filter scope to "Checking mail (after classification) and manual," from "Checking mail and manual." ii) Disable Email Checking at Startup iii) Uncheck "Allow AV clients to quarantine..."
- Sort by Receiver or Sender name sorts by email address instead of actual name if showing only display name (Tools|Options|Advanced|Reading & Display "Show only display name for people in my address book" is checked) - UNCONFIRMED REGRESSION [GS1], [GS2], [GS3], I believe this is bug 672022 which hopefully will be fixed in TB7
- When printing messages with today's date, the date is not printed, just the time - REGRESSION: GS, [bug 669385] - WORKAROUNDS: MZ Date Display format Article, Printing Tools and ConfigDate add-on
- TB5 hangs after "Do you wish to compact all local and offline folders to save disc space? - [GS] possibly bug 673904, POSSIBLE WORKAROUND: compact manually option, reducing the size of folders
- Can't scroll in TB5 windows due to Drivers issue - shared with Gecko aka Firefox - [GS], [bug 605357]
- TB5 crashes on Mac OS X 10.6.8 at startup time - bug 668850, WORKAROUND: install TB6 beta
- TB5 crashes on Windows at startup time [GS1, GS2] - the crashes vary among:
- @ js_GCThingIsMarked(void*, unsigned int)
- @ js::gc::MarkObject
- @ js::gc::MarkKind
Many people with this crash have had good success with the version 6 beta [1]. If this helps you avoid crashes, and you need calendar, then you can use it conjunction with the next update of lightning [2].
[1] http://www.mozilla.org/en-US/thunderbird/6.0beta/ (beta available now, final releasing in a few weeks)
[2] http://weblogs.mozillazine.org/calendar/2011/07/please_try_1_0b5.html (undergoing final testing)
Minor issues or issue fixed in TB 6 or future release
See Thunderbird 6 User Changes Page
(not in order, numbered only for convenience)
- Right Click Menu not functioning in HTML Insert | Link... | "Link Location" - fixed in TB 6 bug 665538 which depends on bug 642420, WORKAROUND: Use Control V / Command V GS
Attachment Size in Message viewer incorrect (STR: 1. move to Local Folders 2. move to IMAP folder) - bug 669309- fixed in TB6 Beta- Popup Asking if I Want to Compact Folders => due to autocompacting enabled by default in TB5 5. WORKAROUND : Increase the threshold which triggers compaction. Tools | Options | Advanced | Network & Disk Space and set 'Compact Folders when it will save over' to 20 MB. Increase the value if compaction is still triggered frequently. Disabling auto compact is not recommended. GS
- Mac OS X 10.6 only - Command Shortcut for Messages i.e. Command N not showing immediately after starting TB - [bug 613776]
On Windows, when the default mail app prompt comes up, and the user checks the "enable windows search" checkbox, TB doesn't remember that setting. bug 669463 - REGRESSION - seems like an easy fix for TB 6- FIXED: TB8, TB7 and TB6 13 July 2011Keyboard shortcut Ctrl+F conflict and cmd_find ambiguity, used for both Find in This Message and Quick Filter- [bug 564328] Landed July 14, 2011 into TB8.- Dragging and dropping a file into the message body of a compose message window no longer creates a file:// link like it used to with TB3.1. Not to be confused with dragging and dropping a file to the headers to create an attachment.
- Mac OS X ONLY: Can't open new windows if any windows are on a secondary monitor & bottom of secondary is NOT TOP aligned with primary - [bug 644733],[GS] WORKAROUND: align top of secondary with top of bottom monitor
Add-on Issues
The following is an incomplete list of add-ons that have issues in Thunderbird 5. Please add to this list add-ons that have issues and if you find an add-on has been updated and works with Thunderbird, please strike it out using <del></del>
(not in order,numbered for convenience)
- Account Colors - MZ Thread
- Bidi mail aka Bidiui Add-on (conflicts with TB status bar) - [GS1], GS2, [bug 670150],[bidui bug 24167], WORKAROUND: upgrade to Bidi 0.9.6, or install a different theme like Simple Green
- Close Tab on Esc - MozillaZine thread
- Lightning 1.0b4: Bug 668153 - wcap not working since TB5 and Lightning 1.0b4rc2 GS subjects
- Mail Tweak Extension - MZ Thread
- Minimize to tray add-on isn't compatible with TB5 - SOLUTION: use another add-on, like: minimizetotray-revived GS
- No Message Pane Sort By Mouse - MZ Thread
- SpamFighter TB Add-on not loading in TB 5 due to changes in XPCOM loading and other things I don't understand :-) - Spam Fighter team member Justin Bellinger is working on it with his team - [Spamfighter TB 5 thread] - WORKAROUND - use TB 3.1 or don't use Spamfighter
- Bullguard Internet Security Anti-Virus not yet compatible with TB5 - [GS], WORKAROUND: disable the two Bullguard add-ons in Thunderbird
Beta 2 Issues
Did not find anything of note in my scan of Get Satisfaction Thunderbird 5 Beta 2 and Thunderbird 5 topics that is unique to Thunderbird 5
Not so minor issues
Minor issues or issues fixed in future releases
Beta 1 Issues
- Get Satisfaction tags regex we are tracking: "tb 5",tb5,thunderbird5,"thunderbird 5","beta feedback",50,tb5,"tb 5",beta
- Get Satisfaction fulltext keywords we are tracking: tb5, "tb 5","thunderbird5","thunderbird 5",beta
- Here's the thunderbird 5 search script I am invoking to find these topics
(not in order unless there's a comment indicating otherwise, require "triaging". Triaging is determining if there is a real problem and writing a bug or if there is a bug tagging the GS topic with that bug e.g. tagging it "bug 1234")
Not so minor issues
Minor issues or issues fixed in Beta 2
(numbered for convenience, not in any order!)
- psicon.dll aka adobe shelf crash - fixed in Thunderbird 5
- http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_3_does_not_start_on_mac - Roland: Wayne should be fixed in TB 5
- http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_gets_into_troubles_after_hibernation Fixed in tb 5? roland: Wayne asked him to try thunderbird 5 beta 2 when it comes out
- http://getsatisfaction.com/mozilla_messaging/topics/tabbed_messages_dont_save_their_scroll_position Tabbed messages don't save their scroll position Confirmed by Roland, bug 487386
- http://getsatisfaction.com/mozilla_messaging/topics/can_tb5_display_the_attachment_in_detailed_view_other_than_brief_view_by_default Can TB5 display the attachment in detailed view other than brief view by default? Answer try: "attachments options" add-on : https://addons.mozilla.org/en-US/thunderbird/addon/attachment-options/
duplicate icon- fixed in beta 2- Manage Subscription | import doesn't show OPML files - Roland: Minor bug Workaround: rename from .opml to .xml & asked GS OP to file a bug
- Go and then "Mail Start page" does nothing - Roland: Minor bug Workaround: it works if you click elsewhere beside Local Folders
- The "Manage Subscriptions" hyperlink on the "welcome" page does nothing - Roland cannot reproduce
- Additional Folder Sets in TB5 - "local folders extension isn't supported ... -I use local folders for folders on drives that I don't always mount. TB doesn't seem to handle this well with the default local folders" - Roland: add-on bug my guess is that this would be an easy thing for philoux the LocalFolder Add-on author to fix - https://addons.mozilla.org/en-us/thunderbird/addon/localfolder/