Support/Weekly Meetings/Notes 2012-02-06
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Meeting Details
Mondays (meeting duration approx. 30 minutes) at:
- 9:00 AM PST
- 12:00 Noon EST
- 16:00 UTC during summer
- 18:00 CET
- 11:00 CST
Phone call details:
- California: 1-650-903-0800, x92 then 9309 then #,
- Toll-free: +1 800 707 2533, pin 369 - then 9309 then #
- Skype (free): +1 800 707 2533, pin 369 - then 9309 then #
irc.mozilla.org: #sumo <== Click the link to use web-based chat
Sumo Development Update
UX
- TreeJack sitemap test is finished and analyzed!
- I’m integrating this, and all of the recommendation that Susan has written, into a presentation
- 9 February is a presentation of the new IA. Not sure what time
Next Steps
- Do the same TreeJack test, but with the new IA
- Do a Card Sorting test (ie. ask users to organize our KB articles using categories we’ve developed)
Rough timeline to run these tests and analyze the data: next few weeks.
Roundtable
Please add your comments, questions and updates here.
- With so many forum questions deflected by the new home page all that are left are REALLY HARD questions.
- Cotweet and @FirefoxHelps Decision since Feb. 15 CoTweet will no longer be free! #Swarnava
- SUMO report. Currently looking at recapping the progress on the info in the previous reports (it's been a lot of progress!). Working hard on Fx10 this week so this will probably have to hold til next week.
Firefox Status Update
- Automatic updates for everyone were turned on Wednesday evening and turned off again Thursday. Another checkpoint today for full unthrottling.
- Currently, drivers are tracking one big issue:
- There's an increase in startup crashes but the signature reproduces best in a non-startup scenario. Crashstats won't give me a link or numbers right now but the thinking is that some combination of extensions is hitting this crash in Firefox 10 and it is likely to be chemspill worthy. If this is the case, we won't unthrottle today.
- There's also work going on with the following issues:
- Malware-caused startup crash (bug 718389. We've hit a wall on reproducing, there may need to be another email outreach to all affected users (but we got no takers last time).
- Crash with the following video drivers: AMD Radeon HD 6xxx (windows). We may need to blocklist the driver but current advice is to just ask users to turn off HWA.
- I'm working on the following issues:
- Loss of cursor (definite increase in reports in Fx10 but it's not major enough to warrant many reports on SUMO)
- Broken enter key in location bar caused by AVG Safe search extension. We have numerous reports on SUMO but QA can't reproduce. We should ask everyone to update to see if that fixes.
- Still ongoing from beta work:
- Intermittent hanging on Mac after prolonged usage. Since I can reproduce this on my machine (and I'm one of the "lucky" ones) I'm helping with bisecting a changeset. If you see users with this problem, there are some potential fixes in nightly.
- Supporting Snappy work by identifying users who have page loading performance problems.
Metrics
Knowledge Base
- Firefox 11 updates need to get finished up next week (in-progress now).