Sheriffing/How To/Escalate
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Guidelines on escalating outages
MOC
If you cannot pinpoint the affected system or team responsible, going directly to the MOC can save a lot of time, especially during off-hours. The MOC can be reached in irc #moc. The MOC knows how to contact and escalate any issue.
Other signs of a global issue include:
- you see nagios alerts for the issue in #sysadmins
- there's already a status (https://status.mozilla.org/) (but still let MOC know it's tree-impacting)
Releng
If it's something RelEng can handle (or you also want them to be aware), here's the escalation path:
- ping *|buildduty in #releng
- use the !squirrel stalk word in #releng
- Follow the escalation route at https://wiki.mozilla.org/ReleaseEngineering#Contacting_Release_Engineering
TaskCluster
- ping in #taskcluster (see https://wiki.mozilla.org/TaskCluster for coverage in any timezone)