Sheriffing/How To/Escalate

Guidelines on escalating outages

MOC

If you cannot pinpoint the affected system or team responsible, going directly to the MOC can save a lot of time, especially during off-hours. The MOC can be reached in irc #moc. The MOC knows how to contact and escalate any issue.

Other signs of a global issue include:

• you see nagios alerts for the issue in #sysadmins
• there's already a status (https://status.mozilla.org/) (but still let MOC know it's tree-impacting)

Releng and Ciduty

If it's something RelEng can handle (or you also want them to be aware), here's the escalation path:

• ping *|ciduty in #ci
• use the !squirrel stalk word in #ci
• Follow the escalation route at https://wiki.mozilla.org/ReleaseEngineering#Contacting_Release_Engineering

TaskCluster

• ping in #taskcluster (see https://wiki.mozilla.org/TaskCluster for coverage in any timezone)