Support/Weekly Meetings/Notes 2012-04-30

Meeting Details

Mondays (meeting duration approx. 30 minutes) at:

• 9:00 AM PST
• 12:00 Noon EST
• 16:00 UTC during summer
• 18:00 CET
• 11:00 CST

Phone call details:

• California: 1-650-903-0800, x92 then 9309 then #,
• Toll-free: +1 800 707 2533, pin 369 - then 9309 then #
• Skype (free): +1 800 707 2533, pin 369 - then 9309 then #

Participate in the video:

• Video link (You'll have to download and install the Vidyo Desktop client)

irc.mozilla.org: #sumo <== Click the link to use web-based chat

Sumo Development Update

• [Ricky] I am traveling to California today.
• Good progress towards unified search results
• Added "Days since last activity" to Karma dashbaord
• No replies issue in /questions should be fixed
• Email notifications delays are fixed for now
• MozCamp LatAm
  • We need better L10n tools for article updates
  • La Armada Alucinante (Army of Awesome) can use some love (lots of contributors love it)
    • A mobile friendly version
    • A way to include English tweets along with native language (see Spanish and English tweets together, for example)
  • Rosana and Madalina probably have a longer list with more details
  • Rosana and Madalina are AWESOME :-)

UX

• Ask a question proposal
  • Have a look and comment
  • Features to be described, but it is all outlined on the diagram

Roundtable

• Please add your comments, questions and updates here.

Just to remind everyone what the irc meeting will be next thursday in #sumomeet http://support.mozilla.org/en-US/forums/contributors/708270?last=46402 - satdav

was asked by my college can we get firefox.com/support to redirect to sumo or setup support.firefox.com to redirect to sumo site - satdav

Metrics

• KPI Dashboard
• SUMO
• Mobile specific

Knowledge Base

• Almost done with task based navigation for desktop. Should be able to implement this week.
• Notes and video from the KB meeting.
• Style guide workshop: Title & Slugs, Summaries could use some more participation. Try your hand at the exercises.
• Firefox 13 - all of these features impact KB articles. Next on the list is to figure out what needs to be added to what articles + what new articles to create.