Thunderbird/Support

Overview of how and where to get help

While we will do our best to help you with your problem, please remember that Thunderbird is a free and open source project. This means that - in addition to being able to provide Thunderbird free of charge - many of our activities (particularly support, documentation and customization) are mostly volunteer efforts. Given that we don't have the resources of a commercial software company, we rely on our users and our community to help each other via open channels i.e. our support knowledgebase at http://support.mozillamessaging.com and our English language support forum: http://getsatisfaction.com/mozilla_messaging (please read our Thunderbird Get Satisfaction README before filing a support request). There are no other official support channels i.e. we do not offer paid, telephone, email,fax, or chat support for Thunderbird.

In addition, there are many unofficial, community support channels on the Internet for Thunderbird; most notably the ones at MozillaZine including their forums and knowledge base. You can find even more support resources via a Google search. For non English language Thunderbird forum support, please consult our wiki page with a list of non English language Thunderbird support forums.