Thunderbird/StatusMeetings/2011-06-28/SupportAppendix
< Thunderbird | StatusMeetings | 2011-06-28
Jump to navigation
Jump to search
Get Satisfaction Detailed Report
(see stats graphic section)
- sadness = 715/6958 = 75% (1 week ago:67%) (not sure why it's up and down!)
- Top 5 active (getactive-m.rb)
- 240,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_has_stopped_getting_yahoo_mail
- 40,http://getsatisfaction.com/mozilla_messaging/topics/yahoo_pop3_no_longer_works
- 20,http://getsatisfaction.com/mozilla_messaging/topics/v_3_1_11_wont_get_my_yahoo_mail
- 17,http://getsatisfaction.com/mozilla_messaging/topics/font_markup_problems_in_the_compose_message_window
- 9,http://getsatisfaction.com/mozilla_messaging/topics/how_do_i_import_old_messages_from_older_computer
- contributors (v=volunteer contributor, thanks to all our volunteers!) - 111 matt_678579 of Australia (v); 76 Wayne Mery of USA (v);6 rsx11m of USA (v); 110 chris ramsden aka xenos (v); 30 elcameleon1 (v); 17 rtanglao ; 29 rob_1864031 (v) (gethappykludged-m.rb)
- new contributors: none this week, always looking for new contributors, questions or problems? email roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
- new / closed topics Monday-Sunday: Mon 115/9, Tue 98/4, Wed 136/6, Thu 189/4, Fri 178/8, Sat 76/7, Sun 74/4(getNumCreatedNumResolved-m.rb)
20% projects
- Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT mozilla.com
- mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com